Facilities & Property Management

A well-maintained property will preserve its marketing appeal and have its value sustained or enhanced, providing optimum returns for the owner while ensuring the tenant’s / occupant’s needs are well taken care of.

Our property management team is highly experienced in all aspects of facilities & property management, encompassing the wide-ranging non-core activities of organisations such as security, building maintenance, mechanical and electrical maintenance & repairs, cleaning, landscaping, health & safety and many other aspects to the discipline.

We work closely with the clients made up of building owners, developers, joint management bodies or management corporations for both non-stratified and stratified developments in preparing strategic facilities & property management plans for the long-term operations of these services, even during the design stage or when construction is taking place in an existing single site or portfolio of buildings.

We are familiar with negotiation of lease renewals, refurbishment exercises, local authority assessment advice, physical maintenance, building automation and also when it involves total redevelopment.

Our Philosophy

Our company has always been guided by our policies of being timely, personalised, systematic and quality-oriented in the overall management of the properties placed under our care. In providing professional facilities & property management services, we also ensure that both efficiency & economy are accomplished while being mindful about maintaining the client's investment value at the optimum level.

Scope of Work

Pre-Operational

Conduct inspection of the buildings and facilities for defects and non-conformance with the Sales & Purchase Agreement specifications.
Preparation of building condition report to recommend repairs & replacements where defects are observed.
Collate & compile copy of title(s), as-built plans, certificate of fitness, certificates of warranties, operations manuals, third party contracts and licences.
Formulate facilities & property management information monitoring & reporting system.
Establish management & control system for the property.
Assess inventory of stocks.

Preventive Building Maintenance Programme

Ensure fittings and M&E installations are kept in good working order.
Prepare comprehensive scheduled work for the technical staff.
Formulate and implement security & emergency management policies.
Formulate and implement energy conservation policies.

Contract Service Management

Routine checks of services (mechanical & electrical systems, pest control, cleaning, security, etc.).
Monitor & coordinate work functions of service contractors.
Evaluate service contractors’ performance.
Administer tender procedures & contract.

Database Management

Maintain proper record of the complete set of building plans and operation manuals for all electrical & mechanical systems.
Maintain occupancy/tenancy records.

Performance & Audit Reporting Programme

Schedule reporting of property improvements & recommendations on upgrading works.
Conduct monthly management meetings with the client for constant improvement in the service level.
Ensure publication of comprehensive accounts & minutes of Management Council meetings to the owners and/or residents.

Building Operations & Maintenance Management

Monitor planned maintenance in respect of all electrical & mechanical equipment.
Conduct regular & scheduled inspections on the physical maintenance aspect of the property and submit recommendations, where appropriate.
Engage, instruct and supervise contractors or repairers to undertake building maintenance & repair work.
Monitor day-to-day operations in respect of security, cleaning, rubbish collection, housekeeping etc.
Administer & supervise the appointed service contractors, cleaners, security guards and other building staff to ensure the satisfactory performance of their work.
Attend to occupants' inquiries & complaints.
Act promptly in issuing reminders/notices of breach or non-compliance of any regulations, house rules or notices of repairs if and when necessary.
Advise & assist in the procurement of relevant policies of insurance (Fire & Public Liability).
Monitor & optimise operation costs.

Financial Accounting & Administration

Establish management information & accounting systems for a better control over costs, budgets, cash flow, credit and also internal work flows & mechanisms.
Daily finance operations upkeep including issuance of invoices & statements, collections, payments and banking matters.
Record keeping and updating of accounting records for monthly management reports and yearly financial statements & reporting.
Monthly analysis of budget variances.
Prepare cost & budgetary control report.
Ensure internal control systems are in place to prevent any irregularities and misappropriation of funds.
Implementation of cash flow measures.
Facilitate the annual audit of management accounts.
Provide secretarial services for Annual General Meetings.

Credit Control Policy ＆ Procedures

Closely monitor the outstanding amount of arrears for each unit.
Systematically issue reminders & notices to defaulters.
Take action against defaulters for debt recovery.

Strata Title Consultancy

Advice on the roles & functions of Joint Management Body & the
Management Corporation.
Preparation of Management By-Laws.
Ensure compliance of relevant laws.

For more information, Contact us now.